Your Questions, Answered!
Extension Care Instructions
How do I care for my Opal & Charlie hair extensions?
We recommend washing your extensions with a sulfate-free shampoo and conditioner, avoiding excessive heat styling, and gently detangling with a wide-tooth comb. For detailed care instructions, visit our Care Guide.
Can I color or dye my extensions?
Yes, our extensions are made from 100% virgin human hair and can be colored or dyed. We recommend consulting with a professional stylist to achieve the best results.
How often should I wash my hair extensions?
It’s best to wash your hair extensions every 2-3 weeks to prevent product buildup. Always use gentle, sulfate-free products to maintain the quality and longevity of the hair.
Can I use heat styling tools on my extensions?
Yes, you can use heat styling tools on our virgin human hair extensions. However, always use a heat protectant spray to prevent damage and maintain the integrity of the hair.
How do I install the hair extensions?
We offer a variety of installation methods including sew-ins, clip-ins, and wigs. Detailed installation instructions are available in our Installation Guide.
Shipping, Returns, and Ordering
What are your shipping policies?
We offer standard and expedited shipping options within the U.S., including Hawaii and Puerto Rico. Shipping times and costs vary based on your location and the shipping method selected. For more details, visit our Shipping Policy.
What is your return policy?
We accept returns on unopened products within 7 days of delivery. The hair must be in its original condition, unwashed, and with all original packaging intact. For more information, please review our Return Policy.
How do I place an order?
You can place an order through our website by selecting your desired product, choosing the appropriate options (color, length, texture), and adding it to your cart. Follow the checkout process to complete your purchase.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.
Do you offer international shipping?
Currently, we only ship within the United States, including Hawaii and Puerto Rico. We are working on expanding our shipping options to international destinations in the future.
Product Sourcing and Customization
Where do you source your hair from?
Our hair is ethically sourced from verified suppliers who adhere to strict ethical guidelines. We ensure that our hair extensions are of the highest quality and are obtained responsibly.
How long do Opal & Charlie hair extensions last?
With proper care, our hair extensions can last up to a year or more. The longevity depends on how often they are worn and maintained.
Can I customize my hair extensions?
Yes, we offer customization options for length, color, and texture. If you have specific customization requests, please contact our customer service team for assistance.
Do you offer consultations for choosing the right hair extensions?
Absolutely! We offer personalized consultations to help you choose the perfect hair extensions for your needs. Contact us to schedule a consultation.
Customer Service and Payment Options
How can I contact customer service?
You can reach our customer service team via email at support@opalandcharlie.com. Our team is available Monday through Friday from 9 AM to 5 PM EST.
What payment options do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
Is my transaction secure?
Yes, we use advanced encryption and secure payment gateways to ensure that your transaction is safe and your personal information is protected.
How can I update or cancel my order?
All orders are processed and shipped on the same business day. Thus, we are unable to modify or cancel an order once it has been placed. Please review your order details carefully before completing your transaction.
Have More Questions? We're Here to Help!
If you have any additional questions or concerns, please fill out the form below. Our customer service team will get back to you as soon as possible.
