Contact Us for Tailored Advice
and Exceptional Service.

We’re here to help! Whether you have questions about our products, need assistance with an order, or
simply want to learn more about Opal & Charlie, our team is ready to assist you. Reach out to us through the
form below, and we'll get back to you as soon as possible.

Location

All orders are processed and shipped from our facility in Brooklyn, NY

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Frequently Asked Questions

Here are some quick answers to common questions. For more detailed
information, please visit our full FAQ page.

How do I track my order?

You will receive a tracking number via email once your order has been shipped. Use this number to track your order on our website or the carrier’s site. If you have any questions after you've placed your order, you can reach our team via email at support@opalandcharlie.com

What is your return policy?

We accept returns on unopened products within 7 days of delivery. Please refer to our Return Policy page for more details.

Can I visit your stores in person?

We're working on that! But until then, you can shop all of our styles online.

How do I care for my hair extensions?

Use sulfate-free shampoo and conditioner, avoid excessive heat, and detangle gently with a wide-tooth comb. Visit our Care Guide for more tips.

What Our Customers Are Saying

"These curly clip-ins are amazing! They blend perfectly with my natural hair and are so easy to install. I've never felt more confident!"

Jasmine T.

“I purchased the silk press texture and I'm in love. It looks so natural and gives me a sleek, professional look without any effort.”

Michelle L.

“The quality of the blowout sew-in extensions is unbeatable. They look just like my natural hair after a fresh blow-dry. I get compliments all the time!”

Keisha B.

"I love the blowout texture! It's great for creating wand curls, and I even put a silk press on it...it is pure versatility!"

Rachel S.