Introduction
At Opal & Charlie, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.opalandcharlie.com, or interact with our services. By using our website and services, you agree to the terms outlined in this policy.
Information We Collect
Opal & Charlie collects information to provide better services to our users. The types of information we collect include:
-
Personal Information
- Name, Email Address, and Phone Number:
When you sign up for our newsletter, create an account, or contact us.
- Shipping and Billing Address:
When you place an order on our website.
- Name, Email Address, and Phone Number:
-
Payment Information
- Credit Card Details and Billing Information:
For processing transactions securely.
- Credit Card Details and Billing Information:
-
Usage Data
- Name, Email Address, and Phone Number:
We use Google Analytics and Microsoft Clarity to collect data about your interactions with our website. This includes pages visited, time spent on the site, and links clicked. - Cookies and Similar Technologies:
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.
- Name, Email Address, and Phone Number:
-
Device Information
- IP Address, Browser Type, and Device ID:
For improving our website’s functionality and security.
- IP Address, Browser Type, and Device ID:
How We Use Your Information
Opal & Charlie uses the collected information for the following purposes:
-
To Provide and Improve Our Services
- Process orders and manage your account.
- Personalize your shopping experience.
-
For Communication
- Send you updates, promotional materials, and newsletters.
- Respond to your inquiries and provide customer support.
-
To Analyze and Enhance User Experience
- Monitor and analyze usage patterns using Google Analytics and Microsoft Clarity.
- Improve website functionality and design based on user interactions.
-
For Legal and Security Purposes
- Detect and prevent fraud, abuse, or other harmful activities.
- Comply with legal obligations and enforce our policies.
Cookies and Tracking Technologies
Opal & Charlie uses cookies and similar tracking technologies to collect and store information about your use of our website. Cookies help us:
-
Remember Your Preferences
Save your preferences for future visits to provide a personalized experience.
-
Analyze Website Traffic
Understand how visitors interact with our site to improve functionality and content.
-
Enhance Security
Protect your data and improve website security.
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
Sharing Your Information
Opal & Charlie does not sell or share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:
- With Service Providers:To perform services on our behalf, such as payment processing, data analysis, and customer service.
- For Legal Compliance:To comply with legal obligations, protect our rights, and prevent fraudulent activities.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data during transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal data we hold about you.
- Update or Correct Information: Request corrections to any inaccuracies in your personal data.
- Delete Your Information: Request the deletion of your personal data, subject to certain legal obligations.
-
Opt-Out of Communications: Unsubscribe from marketing emails and newsletters at any time.
Third-Party Links
Our website may contain links to third-party websites that are not operated by Opal & Charlie. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Privacy Policy
Opal & Charlie may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@opalandcharlie.com
